FREQUENTLY ASKED QUESTIONS
Shipping & delivery
What are the shipping costs?
DHL Standard Delivery: 89.99 RM*
Free DHL Standard Delivery: on orders above 500.00 RM**
Aramex: Cash on delivery orders below 500.00 RM costs 90.00 RM**
Aramex: Cash on delivery orders above 500.00 RM costs 25.00 RM**
*Shipping charges and times may vary during special events and sales.
**Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.
Delivery to Malaysia takes approx. 6-8 business days with DHL and approx. 10-11 business days with Aramex.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with DHL Express for deliveries within Malaysia.
Do I need to pay Value Added Tax?
Yes, our customers need to pay value added tax. (VAT). VAT is calculated at checkout. VAT is not refundable. Please note that the shipping costs paid at the time of the order will not be refunded.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers.