Customer Care

Refunds

Refunds are carried out using the same method of payment used for the initial transaction. Please note that the shipping costs paid at the time of the order will not be refunded and that a return fee might apply (please see the table below)

Country

Returns fee

Andorra

free

Bulgaria

10 Лв

Czech Republic

125 Kč

Greece

free

Hungary

1,700 Ft

India

1,250 ₹

Luxembourg

free

Macau

90 MOP$

Malaysia

50 RM

Monaco

free

Montenegro

free

New Zealand

27 NZ$

Norway

50 kr

Qatar

40 ر.ق

Romania

24 lei

Serbia

1,180 din

Singapore

15 S$

Slovakia

free

We reserve the right to either reject your return and decline a refund, or to reduce any payments refunded to you for the diminished value of the products if you return products:

  • that you are not entitled to return,
  • that you damaged or used in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the product(s), for example, if you have worn a pair of shoes other than to try them on inside and the soles are scuffed,
  • with product(s) missing
  • have otherwise failed to exercise reasonable care when taking care of and returning product(s)
  • that you did not buy directly from us.