Customer Service

Free Basic Alterations

HUGO BOSS EXPERIENCE participants are entitled to Free Basic Alterations to HUGO BOSS Full Price Products in DOS Retail Stores and Online. Free alterations are limited to either hem on non-finished trousers OR sleeve hems on suit jackets and sport coats (“Basic Alterations”). The store specialists will assist in measuring and assessing the ideal fit for you with your new HUGO BOSS products. Please note that products altered cannot be returned or exchanged. A fee shall apply for all other alterations. For free Basic Alterations for online purchases, the packing slip/receipt and the item must be brought or shipped (via our ship to store process) to a participating retail store. Altered garments are not returnable. We do NOT alter other brands. Only HUGO BOSS.

Hem on non-finished trousers OR sleeve hems on suit jackets and sport coats (“Basic Alterations”) are offered free of charge, on Full-Price items. Additional alterations are available with our in-store tailors for a fee.

Please present your www.hugoboss.com receipt to a Hugo Boss Sales Associate when requesting alterations. We will be unable to extend complimentary alterations on purchases without a receipt.

Alterations are available at all non-outlet HUGO BOSS store locations. HUGO BOSS outlet stores and shops inside of Macy’s and Saks Fifth Avenue do not offer alteration services.

Fee Alterations

Additional alterations are available with our in-store tailors for a fee.

Alterations are available at all non-outlet HUGO BOSS store locations. HUGO BOSS outlet stores and shops inside of Macy’s and Saks Fifth Avenue do not offer alteration services.

 
Jackets (Non-Leather Only)
Shorten/Lengthen Sleeves
Take in from Side Seams
Take in from Center Seam
Shorten Jacket
 
Trousers
Adjust Waist
Taper Leg
Plain Bottoms (finished)
Create Cuffs
 
Coats
Adjust Sleeves
Take in Sides
Shorten Coat
 
Shirts
Adjust Sleeves
Take in Sides
Remove Pocket
 
Skirts/Dresses
Shorten/Lengthen
Sleeves
Replace Zipper