Customer Service

HUGO BOSS Customer Service


HUGO BOSS has partnered with Uber and UberCENTRAL for complimentary door to door transportation to make shopping with BOSS more convenient. To learn more about this program or to take advantage of this service please contact your nearest store location. Complimentary rides via Uber are offered at the store managers discretion.
For store locations and hours visit the store locator here.

Faulty Goods

If you have cause for complaint, we kindly ask you to consult the retailer you purchased the items from directly. They may be able to provide you with an immediate solution and will pass the details of your complaint onto the HUGO BOSS Customer Service team.
Items purchased from the HUGO BOSS Online Store can be exchanged at any HUGO BOSS Store location except the HUGO BOSS Georgetown location. Further information can be found at Returns.

Cleaning and Care

In order to retain the quality of the item of clothing it should be cleaned regularly. Cleaning and care instructions can be found on the care label in the item of clothing.

Product Search

Do you want to purchase a specific HUGO BOSS product, e.g. from an advertisement? Please send us the model information or as detailed a description as possible via the Contact Form. We will tell you where you can obtain the product.

If you have any further question, please contact us by phone, fax or send us your enquiry via the Contact Form.

HUGO BOSS Fashions, Inc.
Phone: 1-800-HUGOBOSS (1-800-484-6267)