Customer Service

Exchanges

Exchanges are processed as a return and a new order can be placed for replacement merchandise. Please place your new order online at www.hugoboss.com/ca. A refund will be processed and a separate charge will show for the new order you place.

Please return the items from your initial order with the FREE pre-paid return shipping label provided by our sustomer service team. Be sure to retain a copy of the tracking number for your records. Once we receive your return at our warehouse, we will issue you a refund for the returned items.