FREQUENTLY ASKED QUESTIONS
How can I track my order?
As soon as your package has left our warehouse, you will receive a shipment notification email including a tracking number. You may click on the tracking number to track your order. Please allow approximately 24 hours for the tracking information to load.
A delivery notification email is sent upon successful delivery. If you need further assistance tracking your package, please contact DPD or DHL and provide your tracking number or contact Customer Care.
What to do if I miss my delivery?
If you are unable to receive the delivery, DPD or DHL will leave a ‘delivery attempted notification card’ at your doorstep with pick up details such as the address and hours of operation of the nearby DPD/DHL Point where your package was dropped off.
You may pick up the parcel within the next 10 days of delivery or arrange a new delivery date with DPD/DHL before it is returned to HUGO BOSS. Upon receipt of an undelivered order, a refund is processed automatically. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.
You may reference the FAQs listed in the ‘refunds’ section for additional details.