Customer Service

Placement of Order

Once you have chosen one of our products, you may add it to your shopping bag by clicking on "Add to Shopping Bag". You can easily retrieve and modify the content of your shopping bag by clicking on the respective symbol in the top right-hand corner of the page. To order the selected products, click on "Continue" and follow our step-by-step order process.

You will be asked whether you wish to place your order with or without a customer account. We recommend that you order with a customer account, as you will be able to take advantage of various extras and benefits, for example managing your orders and contact details quickly and conveniently. An overview of the many reasons for setting up a customer account (MY ACCOUNT) can be found here.

Next steps will be to provide your personal information and then to select the delivery and payment method. You have the option of shipping directly to the billing address or to an alternate shipping address. The invoice enclosed in your delivery will not be sent separately.

The last step provides you with an overview of your order and allows you to check and amend any of the information that you have provided. The order will not be placed unless you click on the "Order Now" button.

Once you have successfully placed your order, you will receive an automatic order confirmation e-mail. Please note that this e-mail only confirms receipt of your order. Once your order has been accepted and sent to you, you will receive a confirmation e-mail containing the tracking number, which allows you to track the status of your delivery online.

Should you not receive your order within seven business days following your shipment confirmation e-mail, please contact our Customer Service Center.

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