Track my order
How can I track my order?
As soon as your package has left our warehouse, you will receive a shipment notification email including a tracking number. You may click on the tracking number to track your order. Please allow approximately 24 hours for the tracking information to load. Alternatively, you may use ‘Order Status’ & enter your order number to view order status.
Registered customers can view the status of their order within the “Order History” section located in their My HUGO BOSS account.
A delivery notification email is sent upon successful delivery. If you need further assistance tracking your package, please contact UPS directly at 03457 877 877 and provide your tracking number or contact Customer Care.
What to do if I miss my delivery?
Please note that normally one delivery attempt is made.
If you are not at home at the time of delivery, the package will be delivered to the nearest post office, where it will be kept for another 10 days before being returned.
UPS may deliver a shipment to the receiver or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver).
If no such person is available the package may be left in the receiver’s letterbox, if suitable, or delivered to the a neighbour, unless the shipper has excluded such delivery options by using the applicable additional service.
The receiver shall be informed of any alternate delivery arrangements (or redirection to a UPS Access Point®) by note left at their premises.
Upon receipt of an undelivered order, a refund is processed automatically. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.
You may reference the FAQs listed in the ‘refunds’ section for additional details.