Customer Service

General Information

Take your time and try the articles on comfortably at home and in combination with your favourite pieces. Should you not like a particular item or if it doesn’t fit, you have the right to revoke this contract without reason for a period of 30 days, 16 days longer than the legally stipulated period. The cooling-off period is 30 days from the day on which you (or a third party nominated by you, other than the carrier) took possession of the goods.

We are happy to offer an extended return policy for Christmas. For all orders placed between 1 November 2018 and 10 December 2018, the Hugo Boss Online Store offers an extended time period for withdrawals/ returns, running up to 70 days until 11 January 2019. Our regular 30-day return policy will resume on orders placed from 11 December 2018 onwards.

Purchase agreements, which you have entered into on the HUGO BOSS Online Store, United Kingdom, may be cancelled using the form attached here as a PDF. We shall confirm the cancellation immediately upon receipt of the same by email.

Cancellation form

You can find the legal details and further information about your cancellation rights in our general terms and conditions (§ 7 Right of Withdrawal).