Customer Care

What is Klarna?

Klarna is the leading global payments and shopping service, providing smarter and flexible payment services like pay later (invoice), pay in parts (instalments), pay now (direct debit or transfer) or slice it (monthly financing).

How do I pay with Klarna?

Here is how it works:

  • Step 1 Add products to your cart, and select “Klarna” when you check out
  • Step 2 Enter a few personal details (e.g. birthday and mobile phone number), and you’ll know instantly if you’re approved
  • Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay
  • Step 4 You can complete your future Klarna purchases with just one click

When using Klarna, you may need to verify your identity during the payment process; you will receive a confirmation code by text message.


We highly recommend downloading the Klarna app. This way you will always have full control and overview of your payments.

What payment options are available with Klarna?

  • Pay in 30 days

Shop the items you want now and pay in up to 30 days after shipment. There are no upfront payments, interest or fees. 

You will receive your invoice after the purchase. You can pay it comfortably within the Klarna app or online. You can also pause a payment temporarily if there is a problem with your order.

If you want to return goods, you can simply notify your return in the Klarna App to pause the invoice until the returns are processed. Klarna will update your invoice as soon as the goods are processed in our warehouse.

  • Pay in 3 interest-free instalments

Split your purchase into three equal payments for orders above £35. Just enter the credit or debit card details of your choice, and make automatic payments every 30 days. No credit checks, and no interest or fees.

When using Klarna, your identity may be verified during the payment process and you will receive a confirmation code by SMS.

Can I switch a payment method after an order is placed?

We recommend you contact Klarna Customer Service directly to inquire about your request.

Why do I not qualify for a payment method of my preference?

We are unable to provide explanations related to payment options offered to you by Klarna. We recommend you contact Klarna's Customer Service directly to further inquire about your request.