Customer Service

Order Status

Once your order has shipped, you will receive a shipping confirmation email with your tracking information which you can track online at www.ups.com. If you do not receive your order within 5-7 business days via Standard Shipping or by the specified date for expedited shipping options, please contact our Customer Service team at 1-800-484-6267 or by emailing service-us@hugoboss.com .

For registered users: You may view the status of your order through email notifications or by signing into My Account to check the status of your order in your Order History.

For non-registered users: You may view the status of your order through email notifications or by contacting Customer Service at 1-800-484-6267 or by emailing service-us@hugoboss.com. Orders placed as a Guest are not stored or retrievable on our website.