Customer Service

General Information

HUGO BOSS ships to all 50 U.S. states, including Alaska and Hawaii. Our online store is proud to offer shipping to APO/FPO addresses. For shipments to American Samoa, Guam, Marshall Islands, Micronesia, Northern Marianas, Palau, Puerto Rico, US Virgin Islands and P.O. Boxes merchandise is shipped via U.S. Postal Service Priority Mail and please allow five to ten business days for delivery. Unfortunately, at this time we do not offer express shipping services to APO/FPO addresses.

The HUGO BOSS Online Store does not ship internationally. We do not ship to Canada, Mexico or to freight forwarding companies at this time. To find a store nearest to you, please visit our Store Locator.

Ship to Store Services

Buy online then pick up and/or try on in any participating store at your convenience with advice from our team.

You won't need to be home for delivery, just visit your nearest BOSS store and pick your purchase up at a time that suits. You can also book an appointment with our store staff, who can assist you whether you need guidance on how to care for your item, how to style it and more.


Here’s how it works:

1. Shop online

Explore the latest collections at www.hugoboss.com/us and add your chosen articles to your shopping basket.

2. Select HUGO BOSS Store

In the “delivery addresses” category, select the “Ship to Store” tab and choose the store from which you would like to collect your package.

When collecting your products in the store, you also have the opportunity to arrange a fitting appointment.

3. Collection of your order

As soon as your order has reached your chosen store, you have 21 days to collect it. All you need to collect it is a valid ID document or your contract confirmation.

You can also appoint another person to make the collection; your appointed person just has to bring authorization for this with them.

Please note: When you come to collect your order, please bring ID or the confirmation of dispatch email with you so that the store assistant can identify you.