Customer Service

General Information

HUGO BOSS ships to all 10 provinces and 3 territories in Canada. Please allow 2 to 9 business days for delivery to Major cities and Urban areas. Please allow up to 15 days for remote locations.
The HUGO BOSS Online Canadian Store (www.hugoboss.com/ca) can only ship to addresses located in Canada. We cannot ship items on different HUGO BOSS country-specific sites to addresses located in Canada. We do not ship to freight forwarding companies at this time. To find a store nearest to you, please visit our Store Locator.
Ship to Store Services
Buy online then pick up in any participating store at your convenience with advice from our team.
You won't need to be home for delivery, just visit your nearest BOSS store and pick your purchase up at a time that suits. 

Here’s how it works:

1. Shop online

Explore the latest collections at www.hugoboss.com/ca and add your chosen articles to your shopping basket.

2. Select HUGO BOSS Store

In the “delivery addresses” category, select the “Ship to Store” tab and choose the store from which you would like to collect your package.

3. Collection of your order
As soon as your order has reached your chosen store, you have 21 days to collect it. All you need to collect it is a valid ID document or your contract confirmation.
You can also appoint another person to make the collection; your appointed person just has to bring authorization for this with them.
Please note: When you come to collect your order, please bring ID or the confirmation of dispatch email with you so that the store assistant can identify you.