Changing/Cancelling orders

Changing/Cancelling orders

Can I cancel my order?

Our goal is to process and ship your order(s) as quickly as possible. While we try our best to accommodate order cancellation requests, we recommend that you follow the return instructions included in your package. Personalised merchandise and face masks are considered final sale and cannot be returned.

If you still wish to submit a cancellation request, you may initiate the request via Customer Care or complete the cancellation form and return it to us:

By email:

By post:
Customer Care
Holy-Allee 3
72555 Metzingen

Can I modify my order?

Once an order is submitted, we are unable to modify or edit the order.