Making christmas easy

Our services for you

Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you. Our order, delivery and return services will ensure a stress-free holiday season.

It's time for christmas

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Brexit - Important notice

Detailed information about Brexit you can find here.

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Unfortunately, Express Delivery is unavailable for orders placed between 10.00am on 21 December and 00:01am on 6 January. We apologise for any inconvenience this may cause.

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If you change your mind for whatever reason, return your item for free. Just use the return sticker included with the package and we will cover the costs. If the sticker is missing, please use the return label print option or contact our Customer Care team.

We are happy to offer an extended return policy for Christmas.


For orders placed between 1 November 2020 and 15 December 2020, the HUGO BOSS Online Store offers a voluntary extended return period, running up to 60 days. This in no way restricts the statutory right of withdrawal. 


For more information on the return process, address and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from December 16, 2020 onwards.

HUGO BOSS Customer Service

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Our Customer Service team will be happy to assist you with any queries. 


Lines are open:

  • Monday to Friday 8.00am – 6.00pm 

You can reach us by telephone on +44 (0) 20 7660 8041 or via our contact form


Over the holiday period, our Customer Service team is available for you at the following times: 

  • 21-23 December: 8.00am - 6.00pm
  • 24 December:  8.00am - 4.00pm 
  • 25 December: closed
  • 26 December: 9.00am – 5.00pm 
  • 27 December: closed
  • 28-30 December: 8.00am - 6.00pm
  • 31 December: 8.00am - 4.00pm  
  • 01 January: closed
  • 02 January: 8.00am - 5.00pm
  • 03 January: closed


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With the festive season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you need inspiration or style advice, talk to a HUGO BOSS specialist on Live Chat.


This service is available:

  • Monday to Friday 7.00am - 6.00pm
  • Sunday 10.00am - 5.00pm 

For the holiday period, our Live Chat is available over normal working days, not bank holidays.

The times are as follows:

  • 23-26 December: closed
  • 27 December: 9.00am - 5.00pm 
  • 28 December: 10.0am - 5.00pm 
  • 31 December: closed 
  • 01 January: closed
  • 06 January: closed